Delivery and Refund Terms
Last updated: 20 August 2026
How the service is delivered
Our service is software accessed over the internet; we ship nothing physical. There is therefore no shipping, no delivery time and no delivery charge. The moment your payment is approved your account moves to the plan you bought and every feature becomes available in the same minute. No installation or waiting period is involved.
If something goes wrong
If your payment was taken but your account did not move to the plan, or you cannot reach the plan's features, write to support@akisla.com. In those cases we first try to restore access; if we cannot, we refund the full amount you paid.
How to cancel
You can cancel your subscription yourself, from your panel, at any time. You do not need to give a reason, there is no cancellation fee, and you do not have to contact us. Cancelling does not cut the service off immediately: it keeps working unchanged until the end of the period you paid for, and is simply not renewed after that.
Automatic renewal and stored cards
Your card is stored for later periods only if you explicitly confirm it on the payment page, and that confirmation is off by default. Your card details never reach us: they are held by the payment institution, and all we keep is a reference code. You can withdraw that consent and remove the stored card at any time.
Refund conditions
If we cannot provide the service for a reason attributable to us, provide it substantially incomplete, or the plan you bought does not carry the features promised for it, we refund the full amount you paid. Refunds go back to the card used for payment. Depending on your bank it may take a few business days to appear on your statement. Send your request to support@akisla.com.
About the right of withdrawal
Because the service is provided electronically and instantly right after payment, it falls outside the right of withdrawal under article 15 of the Distance Contracts Regulation. This does not affect the rights above: you can always cancel your subscription, and you can obtain a refund where the fault is ours.